How to delete your data

You can ask for your information in Darwin to be deleted at any time. Choose the case that fits you.

If you filled in a form or messaged a business on WhatsApp

Your details belong to the business you contacted, which uses Darwin to manage its leads. To have them deleted:

1. Ask that business directly. Its owner or admins can delete you from Darwin.
2. Or email privacy@darwinby360folds.com with your phone number, the business name, and the words "Delete my data". We will pass the request to the business and make sure it is done.

When a lead is deleted, we remove the name, phone number, email, notes, messages and files. Darwin also keeps a coded marker so the same form entry is not imported again.

If you connected Darwin with Facebook

1. On Facebook, open Settings and privacy, then Settings.
2. Open Business integrations (or Apps and websites).
3. Find "360 Folds Ads Engine", select it and click Remove.
4. Then email privacy@darwinby360folds.com from the email linked to your account and ask us to delete the information we received.

If your business uses Darwin

The account owner can cancel from the billing page. You then have 30 days to export your data, after which all leads, conversations, notes and files are deleted. Invoices and payment records are kept for tax purposes with the business name only.

How long it takes

We complete deletion requests within 30 days and confirm by email. Deleted information also disappears from our backups within 30 days.

More about how we handle information: privacy policy.