Terms of service

These terms are an agreement between 360 Folds (Private) Limited ("360 Folds", "we") and the business that uses Darwin ("you"). The account owner accepts them for the business when the account is opened.

1. The service

Darwin is an online app for managing sales leads: it receives leads from lead forms and WhatsApp, assigns them to your team, reminds your team to follow up, and reports on results. We may improve or change features over time. When a change removes something you rely on, we tell you in advance.

2. Accounts and users

• Your account has one owner. The owner and admins control users, settings and billing.
• Each user has their own login. You are responsible for what your users do in Darwin and for keeping logins private.
• Tell us straight away if you think someone has used your account without permission.

3. Prices and payment

• Darwin is charged per user per month, at the prices shown to you when the account opens, plus applicable sales tax.
• We email an invoice before each renewal. You pay by bank transfer or Raast using the invoice number as the reference.
• If an invoice is unpaid after its due date, every user sees a warning. From the third day the account is paused: your information is kept safe and new leads are saved, but your team cannot work in Darwin until the invoice is paid.
• We give 30 days' notice before any price increase.

4. Your data

• You own your leads, customer conversations and other business data. We process them only to provide Darwin to you, as described in our privacy policy.
• You are responsible for having the right to collect and contact your leads, and for following the rules of Meta, WhatsApp and the law when you message them.
• You can export your data at any time. After you cancel, you have 30 days to export it, then it is deleted.

5. Acceptable use

You agree not to use Darwin to:

• send spam, or message people who did not ask to hear from you;
• upload bought or scraped phone number lists;
• harass, deceive or threaten anyone, or break any law or Meta and WhatsApp policy;
• try to break, overload or get around Darwin's security.

If we see misuse, we may warn you and, if it continues, pause the account.

6. Availability and support

We work to keep Darwin running all the time and publish its status. Darwin depends on outside services such as Meta and mobile networks, which we do not control. Support is available by email during working hours in Pakistan.

7. Ending the service

• You can cancel at any time. Paid periods are not refunded.
• An account that stays paused for 60 days is cancelled.
• We may end the service for a business that seriously or repeatedly breaks these terms.

8. Liability

Darwin is provided as it is. As far as the law allows, 360 Folds is not liable for lost sales, lost profits or indirect losses, and our total liability is limited to the amount you paid us in the three months before the claim.

9. Changes to these terms

We give 30 days' notice in the app and by email before important changes take effect.

10. Law

These terms are governed by the laws of Pakistan.

Contact

support@darwinby360folds.com